Terms of service
These Terms of Service govern your use of the My Pretty Sweet website. By accessing our store or placing an order, you agree to these terms in full.
1. Definitions
In these Terms, “we,” “us,” and “our” refer to My Pretty Sweet. “You” or “customer” refers to anyone browsing or purchasing from our store. A “distance contract” refers to any order placed through our website.
2. Applicability
These Terms apply to all products, services, and transactions made through our website. By using our store, you confirm that you have read and accepted these Terms.
We reserve the right to update these Terms at any time. Changes take effect immediately upon publication.
3. Products and Offers
We strive to display all products as accurately as possible. However, slight differences in color or appearance may occur due to screen settings.
All prices are listed clearly and include applicable taxes unless stated otherwise. We reserve the right to update prices and correct any errors.
4. Orders and Agreement
An order becomes binding once you complete checkout and receive an order confirmation email.
We reserve the right to refuse or cancel any order in cases such as pricing errors, suspected fraud, or product unavailability.
5. Right of Cancellation
You have the right to cancel your order within 14 days of receiving your item, without providing a reason.
To request a cancellation, contact us at info@myprettysweet.com before the deadline.
Returned items must be in original, unused condition. Please refer to our Refund Policy for full details.
6. Return Costs
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
Refunds will be processed after the returned item is received or proof of shipment is provided.
7. Exceptions
The right of cancellation does not apply to:
- Personalized or custom-made items
- Opened hygiene-related products
- Digital products once delivery has begun with your consent
8. Pricing
All prices are listed in USD and may change at any time. However, the price at the time of purchase will always be honored.
We are not responsible for obvious pricing errors.
9. Product Quality
We ensure that all products meet reasonable quality standards and match their descriptions.
If you receive a defective item, you are entitled to a replacement or refund in accordance with applicable consumer protection laws.
10. Delivery
We aim to deliver all orders within a reasonable timeframe. If delays occur, we will notify you and offer the option to cancel your order.
Please refer to our Shipping Policy for estimated delivery times.
11. Payment
Payment must be completed at checkout.
We accept secure payment methods, including major credit cards and other options displayed at checkout.
12. Complaints
If you have any concerns or complaints, please contact us at info@myprettysweet.com.
We aim to respond within a reasonable timeframe and resolve any issues fairly.
13. Governing Law
These Terms are governed by applicable international e-commerce laws. Any disputes will be handled in accordance with the relevant legal requirements of your jurisdiction.
Store: My Pretty Sweet
Company: WVR Business
Company Number: 83952799
VAT ID: NL003894544B30
Email: info@myprettysweet.com
Phone: +19178311791
Address: Bertha van Moerdregtpad 22, 2841 SR, Moordrecht, The Netherlands
Support: Monday - Saturday: 8:00 AM - 5:00 PM (New York, EST)